Time To Re Build With Head Of Consumer Operations At Hamlyn Williams Now Hiring

Time To Re Build With Head Of Consumer Operations At Hamlyn Williams Now Hiring

16 nov
|
Hamlyn Williams
|
Madrid

16 nov

Hamlyn Williams

Madrid

Head Of Consumer Operations-Hamlyn WilliamsStrong BPO, Vendor Management experienceHamlyn Williams is exclusively working with one of Europe's biggest fintech's, who are executing a global expansion across EMEA APAC & the US We are currentlylooking for a Head of Customer Success / Head of Consumer Operations who will collaborate internationally with the respective teams across Europe, and lead their business units across Spain, Italy, & Portugal The person in mind should have a strong experience within customer success, in a consumer-facing business, & should have gained experience with operations and all-around problem-solving Role & Responsibilities:. In this business function there is a hybrid model of both internal and outsourced agents,





so we are looking for a person with:. Management of performance across key metrics. KPIs, & SLAs in remote and local contact centres. Exposure to SQL, Python or Google Suite. Management of multiple office locations. Ability to help develop team members and internal collaborators to drive f