Bilingual Customer Experience Agent-Technical Support

Bilingual Customer Experience Agent-Technical Support

11 jun
|
Alorica
|
Cañada

11 jun

Alorica

Cañada

Bilingual Customer Experience Agent-Technical Support(



Job Number:



171078)



Description



As a Customer Service Representative, you'll have the opportunity to help people every day on behalf of the best companies you already know and love. We'll teach you the skills you'll need to succeed and provide a path for you to do so. In fact, many of our site directors and operations managers began as customer service agents themselves!



Ready to start? Apply here:



What you'll be doing



You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers' day. Your main responsibilities will include:



Talking to customers over the phone,





email or chat to resolve their questions or concerns



Accurately document and update customer records in the computer system



Upsell products or services to customers, if appropriate



Remain calm and helpful even when dealing with upset customers



Escalate customer complaints and/or calls to your manager when necessary



Provide feedback and recommendations to your manager on ways the company can improve



Perform other duties as assigned by your management team



Why you'll want to join the Alorica team



100% work at home



Hardware and software material provided



100% paid training



Performance bonuses



Competitive pay



Health & dental benefits



Retirement savings plan



Paid time off



A great team environment with supportive co-workers



You'll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown



You'll feel empowered to do things the right way amid a culture of high personal and business integrity



There's real opportunity to learn, grow and advance your career (we love promoting from within here)



We're a strong, global company that truly cares about our local communities



Who we're looking for



The best fit for this job is someone who:



Has a High School diploma or General Educational Development (GED) certificate



Is bilingual (French & English)



Previous customer service and/or call center experience preferred



Has good computer skills, including Microsoft Office



Possesses excellent communication skills



Cares about helping their customers



Is team-focused



Has the ability to multitask well



Can adapt to a flexible schedule



Is positive and can handle stress



Can maintain the highest level of confidentiality



Who we are



Alorica Customer Care, Ltd. is a global customer service organization, serving the world's leading companies and best-known brands. With more than 40,000 employees in locations around the world, our people deliver extraordinary service - via phone, email and chat, every day. Embracing a diverse workforce with a shared commitment to deliver outstanding customer service, Alorica offers significant opportunity to build a rewarding career, in a dynamic and customer-oriented environment.



Work Environment



All time work at home position



Are you ready to help your customers every day while also strengthening yourself and your career? If so, apply now to join the Alorica team!



Equal Opportunity Employer - Veterans/Disabled

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